Comments & Complaints

Although NHS Liverpool Clinical Commissioning Group aims to commission and provide the highest quality of services, sometimes it may be necessary for you to contact us about a service. We welcome your feedback as it helps us to improve our services.

If things go wrong, let us know and we will try to put things right and make improvements. We would encourage you in the first instance to raise your concerns directly with staff concerned or the manager of the service. It may be possible to sort out the problem straight away. Making a complaint about our services or the services commissioned by us will not adversely affect your current or future treatment.

It is also helpful to get in touch if you have had a good experience, so we can understand what we are doing well and learn from that to make sure everyone has the same good experience. 

We are the lead commissioner of services from a large number of provider organisations including the following:

If you have comments or concern about one of these organisations, we would encourage you to raise the concern directly with the organisation, however you do have the right to raise the concern with us.

You can also use the independent feedback service, Patient Opinion, which there is more about here.

Alternatively you might wish to contact Healthwatch Liverpool, which provides help and advice about NHS services.

Merseyside and Cheshire Healthwatch Advocacy provides free, confidential and independent support for people who want to make a complaint. It can be contacted as follows:
Freephone helpline - 0808 801 0389
Email address - merseysideandcheshire@healthwatchadvocacy.co.uk
Fax – 0151 298 3275

NHS Liverpool CCG manages a number of social media accounts. You can find details of these, along with our social media code of conduct, by clicking here

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