GP practice update following cyber attack

15 May 2017

We are delighted to report that all Liverpool GP practices are open and operating as normal today, with no complications from the cyber attack which took place on Friday 12th May and affected many organisations around the world.

The NHS is asking the public to continue to be patient with GP services as IT systems come back online today, to continue to use the NHS wisely, and to remember that they can also seek help and advice from a range of other sources, such as pharmacies or 111.

 

What you can do to help

  • Before contacting your practice, consider if it is urgent. Could it wait or could you be helped by another service for example NHS 111 or your local pharmacy?
  • People who have GP appointments should turn up as normal unless they are contacted directly and told not to. Please do not ring your surgery to check as they will be extremely busy.
  • If you need to book an urgent GP appointment on Monday morning, you will be able to do so but please bear with us if you have difficulty in getting through to your practice and keep trying.
  • Please bear in mind that practices may be running more slowly than usual if they are unable to access some of their systems and the public are asked to be patient with staff.
  • All phone lines for GP practices are working normally, but some electronic call queuing systems may be affected. In this instance, practice phone lines will still work and patients will be able to ring their practice on the usual number, but they may experience some delays in getting through.  If this happens, people are asked to keep trying to get through and thank them for their patience and understanding while NHS It technicians work to resolve the problem.

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