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Asking for views on language services in the local NHS - interpreters, translated and alternative format information



NHS Liverpool CCG is looking at improving language services in the local NHS for those who need interpreters, translations, or information in alternative formats.

Currently, NHS Liverpool CCG commissions language services for GPs in Liverpool, Sefton CCGs commission them for Sefton GPs, and each of the local NHS Trusts commission their own services too. However this can lead to variations in the quality and consistency of these services being provided to those who depend on them.

We are now looking at introducing a more consistent approach to contracting arrangements across the whole local healthcare system - covering local NHS hospitals, GPs, out of hours GPs, community healthcare, and mental health services.


About this engagement

We wanted to understand what is important to people who use language services to make sure we get the arrangements right and improve standards.

We already had some feedback but wanted to build on this knowledge and check our proposals.

In order to do this, we wanted to gather a wide range of views from NHS colleagues, service users, VCSE organisations, and language interpreters/translators.

Click here/the image below for this information in British Sign Language (BSL).



We developed a series of online questionnaires for services users, health professionals, community organisations and service providers to take part in.

These questionnaires were also available in other languages and formats. Details can be found at the bottom of this page.

We sought peoples views from early October until Monday 2 November 2020. The questionnaires have now closed.

We received hundreds of responses to this engagement. This is the interim report showing the quantitative feedback. We are writing up the full report which will also include analysis of the wealth of qualitative feedback we received and comparisons of feedback by different groups. Although the final report isn’t formally written up yet, the analysis of all the qualitative and quantitative feedback is now complete and is being used to inform draft service specifications. We will publish the full report on this page in the New Year.


One-to-one conversations

In addition, we will also be conducting some one-to-one conversations with a range of health professionals in GP practices and NHS Trusts to help supplement this.

If you are a health professional working in Liverpool or Sefton and would like to register your interest in this, please email:


VSFSE engagement

In addition, the CCG will be working closely with some local voluntary, community, faith and social enterprise partners to help us ensure we gather the views of different people across the city’s diverse communities. 


Next steps

All of the information gathered will be used to help inform a new service specification where we set out the standards we require in providing these services. The tender/bid process will run from December 2020 to March 2021 to provide the new service from June 2021.



Below you will find resources and alternative format materials that we used throughout this engagement. 


Other languages & formats

The survey for patients was also available in the following languages and formats:

People could have requested the survey in other languages and formats not included above by calling: (0151) 247 6409, texting: 07920 206386 or emailing:

People were also able to use these contact details to arrange for someone to go through the survey with them if needed.

Some of the languages and formats available on request include:

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При поискане можем да ви предоставим превод.



Překlad je k dispozici na požádání.

ﺗرﺟﻣﮫ اﯾن ﻣﺗن در دﺳﺗرس اﺳت.

Erre vonatkozó kérés esetén fordítást tudunk biztosítani.


Tłumaczenie dostępne na życzenie.

ਅਨੁਵਾਦ ਬੇਨਤੀ 'ਤੇ ਉਪਲਬਧ।

Traducere disponibila la cerere.

Marka la codsado baa la heli karaa isaga oo turjuman.

درﺧواﺳت ﮐرﻧﮯ ﭘر ﺗرﺟﻣہ دﺳﺗﯾﺎب ﮨﮯ۔

Easy Read

Large Print

Audio / Braille


Promotional resources

Below are a series of digital resources we and our partners used to promote this engagement: