NHS Liverpool Clinical Commissioning Group (CCG) wrote to patients at Dr Mangarai’s GP practice in Speke in early November 2019 to let them know that the two GP partners who currently run the practice have given notice on their contract. This means they will stop managing it by March 2020.
Dr Mangarai’s GP practice is one of three separate GP practices operating out of Speke Neighbourhood Health Centre, and has around 2,500 registered patients.
The other two GP practices in the health centre are not affected.
The CCG felt that the best option would be to transfer all of Dr Mangarai’s patients to the two other GP practices based in Speke Neighbourhood Health Centre. This is because it would mean that patients could still get their GP care in the same place as they do now.
The other possible option would be to set up a new contract for a new provider to take on the current list of patients at Dr Mangarai’s practice. However this would need to be offered as a fixed-term contract, which could cause further uncertainty for patients at the practice.
In November 2019, the CCG wrote to all patients at Dr Mangarai’s GP practice to explain the situation, and to invite people to share their views so that this feedback could be used in the CCG’s final decision-making.
People were given the opportunity to share their views in a number of different ways, including via phone, email, SMS, letter or by attending a drop-in session at the practice.
A small number of patients (26 in total) contacted the CCG to provide some feedback. Most people who shared comments said that they wanted to transfer to another GP practice in the same building, and some also got in contact to express a preference for the practice they wished to be transferred to.
The below engagement report summarises the feedback provided by patients on this subject in more detail.
NHS Liverpool CCG has now taken the decision to transfer the majority of Dr Mangarai’s patients to the other two other GP practices in Speke Neighbourhood Health Centre: Drs S and A Thakur, and Drs Singh and Bicha – both have permanent contracts and are rated ‘good’ by the Care Quality Commission (CQC).
In addition, a small number of patients who live outside of the boundary of these two practices will be transferred to a GP practice closer to their home address.
The CCG is writing to all patients registered with Dr Mangarai’s practice to advise them who their new GP practice will be and the date from which this change will become active (29 January 2020).
Patients do not need to do anything further. All of their medical records will be securely transferred to their new GP on the transfer date, and they can continue to use Dr Mangarai’s practice as normal until then.
We have also informed patients that they can still choose an alternative GP practice, if they would prefer this, and have included information about how to do this within the letter too.
Patients can contact Liverpool CCG to raise any questions they might have about this process, in any of the following ways:
By email: email@example.com
By phone: 0151 247 6409
By texting: 07920 206 386