NHS Liverpool Clinical Commissioning Group (CCG) wrote to 10,600 patients to assign to a new GP practice, ahead of the closure of four practices in the city.
The four practices which closed down were:
How were patients notified?
All patients registered with a Healthaction practice received a letter informing them about who their new GP practice will be, and when they should start using it.
Patients did not need to take any further action.
However, people did have the right to choose a different GP practice if they would prefer, and the letter told them how to do this.
How did we engage with patients?
We hosted a series of patient drop-in sessions on the following dates:
Patients also had the opportunity to contact the CCG on 0845 111 0692 if they had any questions, or to share their comments or concerns.
Any patients who required any information in another language or format could have contacted us to request this by calling 0845 111 0692 or emailing: firstname.lastname@example.org.
Below you can find a Questions and Answers (Q&A) document containing further information about this, as both standard English and easy read options.
British Sign Language (BSL) - Q&A: