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Coronavirus information

Below is some simple advice about what you can do to protect yourself from coronavirus and to support your community to stay well.


Stay Informed

Latest official national guidance on coronavirus from Public Health England & The Department of Health and Social Care can be found at: and at:

You can find details of support available in the community - including information about local shops which are arranging deliveries - on the Healthwatch Liverpool Livewell website


Stay Alert - Control the Virus - Save Lives

Everyone should stay at home as much as possible to help stop the spread of coronavirus.

This includes people of all ages  – even if you do not have any symptoms or other health conditions.

The only reasons to leave home are:

  • for work, where you cannot work from home
  • going to shops that are permitted to be open – to get things like food and medicine, and to collect goods ordered online or on the phone
  • to exercise or spend time outdoors for recreation
  • any medical need, to donate blood, avoid injury or illness, escape risk of harm, or to provide care or to help a vulnerable person

If you do have to go out for one of these reasons, you should:

  • Stay 2 metres (6ft) away from other people  
  • Wash your hands for 20 seconds as soon as you get home  

Further guidance on what everyone should do is available here on the government website.

This information can also be accessed in Easy Read format here.


What should I do if I have symptoms?

Advice on self-isolation can be found on the NHS website.

You should immediately self-isolate and stay at home if you have either or both of the following symptoms:

  • a high temperature (37.8C or over)
  • a new, continuous cough
  • loss or change in your normal sense of smell or taste

Contact the NHS 111 coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Please go to or call NHS 111 if you need help urgently. BSL users can use the NHS 111 video interpreter service

You can also contact your local GP surgery for over the phone advice. 


How long should I self-isolate for? 

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, you should ALL  stay at home for 14 days from the day the first person got symptoms
  • If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days wherever possible

Further guidance about what to do if you have symptoms is available here - including English, Easy Read and several community languages.


Advice for People at Higher Risk

You may be at high risk from coronavirus if you:

  • are 70 or over
  • are pregnant
  • have a weakened immune system
  • have a long-term condition such as:
    • lung conditions, such as asthma, COPD, emphysema or bronchitis
    • heart disease, such as heart failure
    • kidney disease
    • liver disease, such as hepatitis
    • conditions affecting the brain and nerves, such as Parkinson's disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
    • diabetes
    • problems with your spleen – for example, sickle cell disease or if you've had your spleen removed
    • a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
      being very overweight

The advice for people at high risk is to avoid contact and significantly limit face to face interaction with friends and family where possible, staying at home for several weeks. 

People at high risk should ask friends, family or neighbours to pick up shopping and medicines for them and leave them outside their door.

You can also ask for help from volunteers by calling Liverpool City Council on 0151 233 3066 from 8am to 6pm, seven days a week.

You can read Government guidance in English, easy read and community languages here.


Extremely Vulnerable People

Some people (adults and children) are extremely vulnerable on medical grounds and are strongly advised to stay at home as much as possible and keep visits outside to a minimum. This is called ‘shielding’. 

Extremely vulnerable people are those who:

  • have had an organ transplant
  • are having certain types of cancer treatment
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe lung condition, such as cystic fibrosis or severe asthma
  • have a condition that makes you much more likely to get infections
  • are taking medicine that weakens your immune system
  • are pregnant with a serious heart condition

Extremely vulnerable people should ask friends, family or neighbours to pick up shopping and medicines for them and leave them outside their door.

People can also ask for help from volunteers by calling Liverpool City Council on 0151 233 3066 from 8am to 6pm, seven days a week or request help online here.

The advice for people who are shielding is now updated:

  • If you wish to spend time outdoors you should minimise contact with others by keeping 2 metres apart.
  • If you choose to spend time outdoors, this can be with members of your own household. If you live alone, you can spend time outdoors with one person from another household (ideally the same person each time).
  • You should wash your hands regularly, especially when leaving and entering your home.
  • You should not attend any gatherings outdoors or in private spaces.
  • You should strictly avoid contact with anyone who is displaying symptoms of coronavirus.

The government is currently advising extremely vulnerable people to shield until 30 June 2020 and is regularly monitoring this position.

Guidance for extremely vulnerable people is available on the government website in English, Easy Read and various community languages.


People with certain health conditions

The NHS are working with charities and other organisations to produce advice on coronavirus for people with specific health conditions. 

These can be found at the bottom of this NHS page and will continue to be updated with more conditions.


Getting Help to Stay at Home 

Staying at home will slow the spread of the virus, help the NHS to cope better, and save lives.

Ask family, friends and neighbours to get what you need such as shopping or prescriptions, and use online services.

Liverpool City Council has volunteers geared up to support vulnerable people too. You can also call Liverpool City Council's Support Line on 0151 233 3066 between 8am - 6pm, seven days a week or request help online.


Getting Other Medical Help 

If you need medical help for another reason not related to coronavirus, please do not go to places like a GP surgery, pharmacy or hospital.

  • For health information and advice, use the website or check your GP surgery website (search here).
  • For urgent medical help, use the NHS 111 online service or call NHS 111 (or the 111 BSL service).
  • For life-threatening emergencies, call 999 for an ambulance. BSL users or those who can't speak can register for 999 texts by texting 'register' to 999. 

Read more advice about getting medical help at home.


Hand Washing & Hygiene

There are also some basic hygiene steps that everyone is being advice to take to help reduce the spread:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell. 



Other Languages

Doctors of the World and the British Red Cross are working to translate NHS guidance into a wider list of languages which you can download here.


British Sign Language (BSL)

Deaf health charity Sign Health are producing BSL videos based on national coronavirus guidance which are updated here.


Further resources