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Coronavirus information


Below is some advice about what you can do to protect yourself from coronavirus and to support your community to stay well.

The latest official government guidance on coronavirus can be found at:


UPDATE: new COVID-19 measures in Liverpool

New coronavirus restrictions are being introduced in Liverpool from Wednesday 14th October 2020.

You can find the full details about these latest restrictions on Liverpool City Council's website here:


Coronavirus symptoms

What are the main symptoms of coronavirus?

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste

What should I do if I show symptoms?

  • book a home or drive-through test as soon as possible by going to or calling 119
  • self-isolate (stay at home) for 10 days from when you starting showing symptoms or tested positive

How long should I self-isolate for? 

  • if you have symptoms or tested positive you must stay at home for 10 days
  • if someone you live with or are in a support bubble with must stay at home for 14 days
  • if you’ve been in close contact with someone who has coronavirus, you may get a text, email or call from the NHS Test and Trace service asking you to stay at home for 14 days

Further guidance about what to do if you have symptoms is available on the government website - including English, Easy Read and several community languages.

Advice on self-isolation can be found on the NHS website.

What should I do if my symptoms get worse?

Contact the NHS 111 coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • you feel breathless and it's getting worse
  • your symptoms get worse and you're not sure what to do

Go to or call 111 if you cannot get help online. BSL users can use the NHS 111 video interpreter service by going to

More advice on what to do if your symptoms worsen can be found on the NHS website.


Preventing the spread of coronavirus

It’s important to do what you can to reduce the risk of you and other people getting coronavirus. You can spread the virus even if you do not have symptoms.

To avoid the spread of coronavirus you must:

  • Stay at least 2 metres away (or 1 metre with a face covering or other precautions) from anyone you do not live with or anyone not in your support bubble. A support bubble is 1 other household you’re allowed to meet with if you live alone or are a single parent.
  • Wash your hands with soap and water more often, especially as soon as you get home, for at least 20 seconds or use hand sanitiser gel if soap and water are not available.
  • Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze, put used tissues in the bin immediately and wash your hands afterwards.

Do I need to wear a face covering?

If you can, wear something that covers your nose and mouth in places where it's hard to stay away from other people. There are some places where you must wear a face covering, such as:

  • on public transport
  • in shops and supermarkets 
  • when you go to hospital appointments or visit someone in hospital

More information on when to wear face coverings and how to make your own can be found on the government website.

You do not need to wear a face covering if you have a good reason not to. This includes adults with breathing difficulties and young children under 11.

A full list of people who are exempt from wearing face coverings is available on the government website.


NHS COVID-19 app

The NHS COVID-19 app is part of a large scale coronavirus (COVID-19) testing and contact tracing programme called NHS Test and Trace.

The app will be used, alongside traditional contact tracing, to help notify users if they have come into contact with someone who tests positive for coronavirus. The app also allows people to report symptoms, order a coronavirus test, check in to venues by scanning a QR code and it helps the NHS trace individuals that have coronavirus.

The app will help the NHS understand if the virus is spreading in a particular area, and so local authorities can respond quickly to stop it spreading further and save lives.

Click here to download the NHS COVID-19 app for Android and iOS.


People at high risk from coronavirus

Coronavirus (COVID-19) can make anyone seriously ill. But for some people, the risk is higher. Read more about the two levels of higher risk – clinically vulnerable and clinically extremely vulnerable – on

If you are clinically extremely vulnerable, you will previously have received a letter from the NHS or from your GP telling you this. You may have been advised in the past to take extra steps to protect yourself. This is called shielding.

What should I fo if I am clinically extremely vulnerable?

On 15 October the government issued new guidance for clinically extremely vulnerable people / those previously advised to shield.

Advice for clinically extremely vulnerable people can be found on the Liverpool City Council website.

Visit our page for extremely vulnerable people to learn more.


Coronavirus and other health conditions

Some charities have worked with the NHS to produce advice about coronavirus (COVID-19) and certain health conditions.

These can be found on the NHS website and will continue to be updated with more conditions.

Advice about pregnancy and coronavirus can also be found on the NHS website.


Where to get help and support

Visit our page on getting help and support during the pandemic for a list of support services available in Liverpool.


Getting other medical help 

If you need medical help for another reason not related to coronavirus, please do not go to places like a GP surgery, pharmacy or hospital unless you are asked to do so.

The NHS is still here to help you get the care you need, although services may be operating differently.

Visit our page on accessing NHS services during COVID-19 to learn how you can get help.

Read more advice about getting medical help at home on the NHS website.


Other languages and formats

Doctors of the World and the British Red Cross are working to translate NHS guidance into a wider list of languages which you can download here.

Deaf health charity Sign Health are producing BSL videos based on national coronavirus guidance which are updated here.


Further resources