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Questions about accessibility


What provisions are being made for patients with  accessibility requirements or communication needs?

All of our local vaccination centres are fully accessible, and should be able to provide hearing loops.

Additional support can also be provided, but it’s important to make sure that your GP practice has a note of any communication needs so that this is in your records.

If you need any extra support to be put in place for your vaccine appointment, you should also make staff aware when you book your appointment so that they can arrange this in advance.  


Can I get an interpreter for my vaccination appointment?

Yes, if you need an interpreter for your vaccination appointment, this can be arranged for any pre-booked appointments. However, unfortunately it will not be possible to pre-arrange if you choose to use a drop-in clinic.

Please ask your GP practice (or any other NHS organisation providing your vaccination appointment) to book an interpreter for you when you pre-book your appointment.

If you have any problems with this please email or text 07920 206 386.


Is any support available for people who might find it difficult to travel to a local vaccination clinic?

People who are clinically extremely vulnerable (advised to shield during lockdowns) who need help to get to a local vaccination centre, may be able to get a free taxi.

If you need help getting to an appointment, please call the Liverpool City Council COVID Advice Line on freephone 0800 169 3032 and select option 2. However, we would ask that people make every effort to attend a clinic with support from family or friends first. 


Can I get advice on the Covid-19 vaccine in other formats and languages?

There is general information available in different languages, BSL, Easy Read and large print here:

If you need this information in Braille, or any other format, please email:

There is also further information on our CCG resources page here: Liverpool CCG - Covid-19 vaccine videos and resources