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Questions about appointments


Where can I get a vaccination?

Liverpool currently has 16 local GP led vaccination centres operating across different areas of the city. These are being delivered to patients through Liverpool’s Primary Care Networks (groups of GP practices working together).

In addition to this, some appointment slots are also available via a regional mass vaccination centre, and at some local community pharmacies and hospital sites.

All of these options are self-bookable through the national NHS Covid-19 vaccination booking system at:


We are not currently publicising vaccine centre locations because you can’t just drop in for a vaccination at most sites. Instead, the NHS will inform you when you become eligible for a vaccine.


Is there anywhere I can just drop-in for vaccination? 

Vaccination centres are not generally offering appointments on a drop-in basis. This is to help ensure that only those who are currently eligible for vaccines get seen, and the NHS has been starting with the highest risk groups first.

The NHS will contact you when it is your turn. Please don’t turn up to any vaccination centres without a pre-booked appointment, as they will be unable to vaccinate you.


How can I access the vaccination bus?

The NHS in Liverpool is also currently hosting some vaccination clinics via a mobile vaccination bus, but this service can’t be accessed through the same booking routes as other clinics. This is because it’s specifically focussed on reaching into targeted areas of the city where vaccine take-up has been lower.

Vaccinations on the bus will be offered on either a drop-in or booked appointment basis – and people will be informed in advance when it’s due to be in their area.


How will I be contacted about making an appointment for a vaccination?

You could be contacted by the NHS and invited to make an appointment either by phone call, text message or letter - depending on what contact information you have provided to your GP practice.

If you are currently eligible but haven't received an invite yet, you can still book an appointment now at: 

If a suitable appointment isn't available through this booking service – you can also wait for your local GP-led service to get in touch and offer you an appointment closer to home.


Can I get the vaccine if I am not registered to a GP practice?

It is not possible to access the vaccine through the national NHS booking system if you are not a registered patient, and you won't be automatically invited to receive a vaccine at a local GP-led site either.

However, you can still receive a vaccine upon request. No GP practice in Liverpool should turn you away if you contact them to explain your situation, providing that you are eligible to receive one at the time you contact them.

If you are not currently registered to a GP practice, we would strongly recommend that you join a GP practice near to where you live as soon as possible. This is really important – not only in order to receive a Covid19 vaccination, but also so you can access support with any future health needs you might have.

You can find some useful information on how to register with a GP practice here:

If you need any further help doing this, you can also get in touch with Healthwatch Liverpool for support at:  


Why doesn’t Liverpool have a mass vaccination centre?

In Liverpool, we want to make access to vaccination as easy as possible for people and ensure our most vulnerable communities are able to have their vaccination appointment as close to home as possible.

This means that instead of creating a single mass vaccination centre for the city, our plan is to deliver the same capacity of vaccines through a bigger network of sites situated closer to people’s homes.

We are also continuing to actively look at the development of extra locations and 'pop up' clinics to help improve access further. In planning for this, we are looking at what we can learn from Liverpool’s recent experience with mass testing, and how people chose to access the various locations that were made available as part of this programme.


Can I pay to get a vaccination privately?

No. Vaccinations are only available through the NHS, and the only ways that you can be contacted to receive one is by the NHS, a local GP surgery, or your employer. Anyone offering you a paid-for vaccine is committing a fraud crime.


If it’s not my usual practice contacting me, how can I be sure that it’s not a scam?

Please remember that:

  • The NHS will never ask you for any of your bank or card details, or for any payment. Anyone offering a paid-for vaccine is committing a fraud crime.
  • The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips.
  • The NHS will never arrive unannounced at your home to administer the vaccine.

If you receive a call that feels suspicious, you should hang up immediately. If you think you may have been the victim of fraud you should report this directly to Action Fraud on 0300 123 2040.

Where the victim is vulnerable, and particularly if there is a concern that someone has or might come to their house, you should report it to the Police by calling 101.


What happens if people have to cancel or miss a vaccine appointment? 

If you have a vaccination slot booked which you are no longer able to attend, it is really important that you cancel and rearrange the appointment with as much advanced notice as possible.

This will enable us to ensure that your appointment slot can be offered to someone else who is waiting, and help to minimise any risk of vaccine wastage.