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Getting help and support during the pandemic


If you can, ask family, friends and neighbours to help you with shopping, collecting prescriptions or using online services.

The following are also ways to get the support you may need.


Volunteers and practical support

NHS Volunteers can help with collecting shopping, medicines or other essential supplies, a regular, friendly phone call and/or transport to your medical appointment. Call 0808 196 3646, 8am-8pm. A carer or family member can also do this on your behalf. If you have hearing loss, the NHS Volunteer Responder Support Team is set up to accept and utilise the Relay UK service or BSL Health Access can connect a BSL user with the programme. lists practical support including food delivery, online activity and support for Liverpool, Knowsley and Sefton, or call 0300 77 77 007.

Coronavirus issues/urgent needs call Liverpool City Council COVID Advice Line on 0151 233 3066, Monday to Friday: 8am-6pm or ask for help online at this page


Employment and benefits 

Employment issues and information about sick pay while isolating is on the ACAS website or call their helpline on 0300 123 1100.

 You can contact your GP Practice and ask for a referral to:

  • Citizens Advice Liverpool for support with benefits, debt, rent arrears etc; and/or
  • referral to a Link Worker for wellbeing and isolation support.

 Coronavirus Benefits Advice and Support available at


Social care

For adult social care enquiries and referrals visit Careline: or call 0151 233 3800.


Mental health – feeling worried or low

Mersey Care NHS Mental Health Support for adults:

  • For urgent help 24/7 call 0151 296 7200 (or 0800 145 6570 for freephone)
  • Support with stress/worry or low mood is available 8am-8pm on 0151 473 0303
  • Talk Liverpool psychological support 8am-6pm on 0151 228 2300 or 24/7 at

Alder Hey NHS crisis care line provides support for children, young people, parents/carers 24 hours a day, seven days a week on 0151 293 3577 (or freephone 0808 196 3550) or email



Advice for Carers as well as information about other services:

Email:  Telephone: 07934 205 609

Email:  Telephone: 0800 008 6417

Young Carers - Email:  Telephone: 0151 228 4455