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Using the NHS in Liverpool during the coronavirus (COVID-19) pandemic


If you need any medical advice, support or treatment during the current pandemic, you should still use NHS services, but the way that you do this might feel different to usual.

You can find further information about how to access different services below:


Help with coronavirus

If you need help with coronavirus, visit:


NHS 111

For all other urgent medical help and advice, you can also call NHS 111 or visit at any time.


999 & A&E

You should still call 999 or go straight to A&E if someone is seriously ill or injured and you think that their life may be at risk – both children’s and adults A&Es are operating as normal.

Call 999 immediately if you or someone else is having a heart attack or stroke – every second counts with these conditions.


Mental Health – Urgent Help

If someone is in need of urgent mental health support they should ring Mersey Care's 24/7 urgent mental health support line on 0151 296 7200 (or freephone on 0800 145 6570).


Children & Young People's Mental Health  

If you are a child or young person in crisis, or a parent or carer, you can call the Alder Hey CAMHS crisis care line 24 hours a day, 7 days a week on 0151 293 3577 (or freephone on 0808 196 3550) or email:

Please visit the Liverpool CAMHS Partnership website for all other help and advice.


GP Services

GPs are continuing to care for patients throughout the pandemic, but you should contact your GP practice by phone – don’t visit the practice without speaking to them first. If your GP or nurse decides that you need a face to face appointment they will still arrange this for you.

GP practices in Liverpool are working together to care for patients, so if you need a face to face appointment you might be asked to go to different practice to normal.

Don't forget that you can also do lots of things online now, such as order repeat prescriptions. If you don't currently use GP Online Services, but would like to, please visit your GP practice website for further information.


NHS Walk in Centres

Liverpool’s walk-in centres are still open between 8am and 8pm, seven days a week, but you can’t just drop in as you normally would. Please call 0300 100 1004 first to arrange an appointment.


Repeat Prescriptions

Pharmacies and GPs are still open and able to process repeat prescriptions as normal. If you are currently staying at home (for example, because you're self-isolating), you can request repeat prescriptions online and contact your pharmacy to arrange a home delivery.


Sexual Health Clinics

All Abacus sexual health drop-in clinics have been temporarily suspended, but a telephone service is still in place and supplies can be posted out to you. Face to face appointments are still available too, if required.

Please call 0151 247 6555 (Monday to Friday between 9.30am - 4.30pm) to access the service. 


Mental Health Support

Mersey Care have a telephone support line available to anyone aged 16+ experiencing stress, worry, and/or low mood as a result of the Covid-19 situation.

It’s contactable on 0151 473 0303 (8am - 8pm every day) – just ask for the psychological support team.

You can also visit the Mersey Care website for further sources of mental health support for adults.


Maternity Services 

Unless you are advised otherwise, any existing maternity appointments will be going ahead as normal. 

For the latest updates on accessing maternity and fertility services, please visit:


Children’s Services

For the latest updates on children’s services provided at Alder Hey, please visit their COVID19 Information Hub at:

If you have any queries about planned hospital appointments, you can also contact their patient hotline on 0151 282 4907 or email:


Hospital Appointments

While the NHS continues to deal with coronavirus, other planned hospital care is still taking place, including appointments, diagnostic tests and operations. However, the way that some services are delivering their care may change. Please check the website of the hospital or organisation providing your care for latest updates.

You can also find more advice here about what to expect from hospital appointments during covid.