Liverpool CCG Logo

Using the NHS in Liverpool during the coronavirus (COVID-19) pandemic


During the next few months people will continue to need help with health problems that aren’t to do with coronavirus.  If you need advice or treatment you should still use NHS services, but the way that you do this might feel different to usual.


If you have coronavirus symptoms

  • If you have coronavirus symptoms - a high temperature or a new, continuous cough - and you need medical advice, use the NHS 111 online COVID service. Only call 111 if you can't get help online
  • If NHS 111 decide you need to see or speak to someone else because of your symptoms, they will arrange this for you.


If you need help with a different health problem

For information and advice on looking after your symptoms at home, visit


GP Services

GPs are continuing to care for patients throughout the pandemic. Contact your GP practice by phone – don’t visit the practice without speaking to them first – or use online services if you have this in place.

If your GP or nurse decides you need a face to face appointment they will arrange this.

Over the next few weeks GP practices in Liverpool will be working together to care for patients, so if you need a face to face appointment you might be asked to go to different practice to normal.

If you’ve got a routine appointment booked with your GP practice, please speak to them first before you attend.


GP Online Services

Don't forget that you can do lots of things online now, such as order repeat prescriptions. 

If you don't currently have GP Online Services, but would liek to set them up, you can visit your GP website for further information, or you can download the official NHS app.


Repeat prescriptions

Pharmacies and GPs are still open and able to process repeat prescriptions as normal.

If you are currently staying at home or shielding, you can request repeat prescriptions online, and you can also contact your pharmacy to arrange delivery.


NHS Walk in Centres

Liverpool’s walk-in centres are still running, but you can’t just drop in as you normally would – you need to call 0300 100 1004 first.

  • If you have coronavirus symptoms, you’ll be asked to contact NHS 111 next.  If you still need face to face treatment (e.g. for minor injury), you will be given a set appointment time at a walk-in centre. 
  • If you don’t have coronavirus symptoms you’ll speak to a walk-in centre clinician over the phone, then be offered a set appointment time at one of three walk-in centres if you need one.


Sexual health drop in clinics

All Abacus sexual health drop in clinics have been cancelled, but a telephone service is in place, and supplies can be posted out to you.

Please call 0151 247 6555 (Monday to Friday, 9.30am to 4.30pm) to access the service.

If the person you speak to decides you need a face to face appointment, you will be offered one in Liverpool city centre.


Mental health

Visit the Mersey Care website for sources of mental health support for adults

For sources of mental health support for children and young people visit the Liverpool CAMHS Partnership website


NHS 111

For urgent medical help and advice, you can call NHS 111 or visit at any time.


999 & A&E

You must still call 999 or go straight to A&E if someone is seriously ill or injured and you think that their life may be at risk.

Call 999 immediately if you or someone else is having a heart attack or stroke – every second counts with these conditions.


Hospital appointments

While the NHS is dealing with coronavirus there will also be changes to planned care, including operations and outpatient appointments. 

Check the website of the hospital or organisation providing your care for more information.