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Interpretation Services & Communications Needs

  

Supporting people with communication needs

NHS Liverpool CCG is working with local NHS trusts and other key partners to help identify some of the challenges faced by people with communication needs in getting health care. This includes people who are D/deaf, blind, visually impaired, have speech or language difficulties, don't speak English as a first language, have a learning disability, or have any other communication need.

Being able to communicate effectively with patients is an essential part of providing safe, effective care, and we are committed to making that as easy as possible for all patients in Liverpool.

This includes ensuring that proper support is put in place for people who rely on braille, BSL, or other interpretation services.

 

Know the 5 Rights

In 2019, the CCG launched a city-wide campaign reminding both NHS staff and patients of the rights that everyone has when using healthcare services in any part of the NHS - whether that's in a GP practice, hospital or at home. 

The 5 Steps for all NHS staff to take are:

  1. Ask if you have any communication needs. 
  2. Record those needs on your health records.
  3. Ensure that those needs are easily visible on your records.
  4. Share those needs with other services if you are being referred.
  5. Make sure those needs are met as part of ALL care.

If this doesn’t happen, patients have the right to complain, and can do this at any time by contacting NHS Liverpool CCG’s Complaints Team:

Call: (0151) 247 6454

Email: complaints@liverpoolccg.nhs.uk

The campaign is part of a wider local NHS review which is looking at ways to improve care for patients with communication needs, and is informed by detailed patient engagement with this group.

  

Further resources

Below are a series of resources available to download to use to help support awareness of these messages: 

You can also watch a short BSL video about the campaign here (developed by MSDP): https://www.youtube.com/watch?v=UxJNcC2qSs8