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App for mental health professionals now live in Cheshire & Merseyside

07 Oct 2020

An innovative new app designed to support mental health professionals has just been launched across the region.

The S12 solution is a new app and website for mental health professionals, which makes Mental Health Act (MHA) assessments quicker, simpler and more secure. 

Hundreds of AMHPs and doctors in the area are already signed up and using the software.

The app connects approved mental health professionals (AMHPs) with Mental Health Action Section 12 (s.12) approved doctors, who have special experience in the diagnosis or treatment of mental health conditions and are involved in making medical recommendations for compulsory admissions to hospital.

Doctors can set up their own profile with information such as availability, specialisms and languages spoken, making it quicker for AMHPs to find a suitable match.

Benefits include:

  • Approved mental health professionals have more time to prepare for assessments
  • Service users have shorter waiting times and are more likely to be seen by doctors with the most appropriate experience
  • The police spend less time waiting with service users and less time waiting for Mental Health Act assessments in custody
  • Doctors receive fewer calls when they’re unavailable and get fairer access to work – especially important for newly-approved doctors
  • Claim forms are quicker and easier for all to create, appraise and submit
  • All assessment and service user information is held securely within the app
  • Doctor data is checked against the national database every week.

Tom Fairclough, Mental Health Lead for NHS Liverpool Clinical Commissioning Group (CCG) said:

“We are always looking for innovative ways to provide better mental health support to people in our communities. This system has enabled us to arrange assessments more quickly, and find doctors who are the best fit for the patient.

“It has helped to reduce pressure on the mental health crisis care pathway and emergency services – ultimately improving the experience for the patient.”

Stephen Roper, AMHP Lead for Sefton Council added:

This app is an innovative way of helping AMHPs to arrange MHA assessments in a more timely manner, and successfully addresses previous problems we have had in obtaining s12 doctors for assessments.

“Delays in obtaining an s12 doctor can negatively impact on patient experience and increase pressures on the mental health crisis pathway, but this app is helping to streamline the process.

“The app also has the added benefit of being able to share patient information quickly and securely. It’s really easy to use and we are already seeing the benefits of it in Sefton.”

If you are an S12 approved Doctor and wish to register, please click here.

For more information about the project, please visit:





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