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GP Patient Survey Results 2019

17 Jul 2019

NHS England has published the results of the GP Patient Survey 2019.

The survey compiled responses from 770,512 people across the country on their experience of the services provided by GP practices, including access to GPs, making appointments, quality of care received from GPs and other health professionals, waiting times, and satisfaction with opening hours and out-of-hours NHS services.

This year’s survey showed that nationally 9 out of 10 patients have “confidence and trust” in their family doctor, as well as other general practice staff such as nurses and pharmacists.

Patients rated their overall experience of their family doctor highly, with 4 out of 5 saying their GP treats them with “care and concern” and provides them with enough time to listen to their needs.

However, the survey also revealed that GPs continue to face pressures with increasing demand for services, and some patients said they were still waiting longer than they would have liked to see their GP.

In NHS Liverpool CCG, 35,398 questionnaires were sent out, and 9,226 were returned completed which represents a response rate of 26%.

The results showed that Liverpool’s GP practices were performing slightly above average across the majority of questions in the survey.

Some of the key findings included:

  • 86% of patients in Liverpool said their GP services were ‘good’ - 3% above the England average
  • 70% also said it was easy or fairly easy to get through to their GP practice - 2% above the England average
  • 91% said that they found their GP receptionists helpful - 2% above the England average
  • 80% said that their practice website was easy to use - 3% above the England average, although awareness of GP online services remained fairly low
  • 61% said that they were offered a choice of appointment times at their last contact - 1% below the England average
  • 74% said that they were satisfied with the type of appointment they were offered - same as the England average
  • 86% felt that their mental health needs were recognised and understood by their GP - 2% above the England average
  • 75% felt that they got enough support from local services to help them manage their health conditions - 3% below the England average
  • 91% said that they had confidence and trust in staff providing services when their GP practice was closed - same as England average

You can view more details of the report findings for Liverpool’s GP practices here. 

Or to search results by individual practices, go to

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