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NHS 111 Online launched in Liverpool

01 Mar 2018

People living in Liverpool can now access urgent medical advice online at:

This new, free service provides health advice and signposting to urgent care services online.

After asking users to enter their postcode and symptoms, it gives a tailored response on how to manage the issue, and/or generates a call back from a healthcare professional, if required.

NHS 111 online is currently available to people living in six clinical commissioning group (CCG) areas in the north west: Liverpool, South Sefton, Southport & Formby, Knowsley, Halton, St Helens. Other parts of the region are expected to follow later in 2018/19. 

Delivered in partnership between local CCGs, North West Ambulance Service and NHS Digital, the online service has been introduced to provide a convenient digital alternative to the main NHS 111 helpline, while at the same time reducing pressure on other urgent and emergency services.

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