Liverpool CCG Logo

Residents invited to share views on same day health care

16 Nov 2018

NHS Liverpool Clinical Commissioning Group (CCG) has launched a public conversation about same day health services, as part of a review of urgent care in the city.

The term urgent care is used to describe services which give medical advice or treatment straight away, or on the same day. They include: GP practices (surgeries); out-of-hours GPs; the NHS 111 phone line and website; walk-in centres; accident and emergency (A&E) departments; and the ambulance service (999).

Between 15 November 2018 and 31 January 2019 people are being asked to share their experiences of using these services, both for physical and mental health problems. The information gathered will be used to help develop proposals for how urgent care could be improved in the future.

People can make their views heard by filling in the online questionnaire, or by requesting a paper version of the questionnaire by calling: (0151) 296 7537, emailing:, or texting: 07920 206 386. These contact details can also be used to request information in another language or format.

Over the coming weeks there will also be a series of public engagement events held across the city, where people can find out more and share their views in person.

The events will be taking place at the following times and locations:

In addition, the CCG is also partnering with a range of voluntary, community and social enterprise (VCSE) partners from across the city, in order to help ensure that the views and experiences of many of the city’s most under-represented groups are heard and considered too.

Dr Rosie Kaur, a Liverpool GP and Interim Clinical Lead for Primary and Urgent Care at NHS Liverpool Clinical Commissioning Group (CCG) said:

“This review is the first step towards making sure that NHS urgent care services in Liverpool really meet the needs of local people – which is why we want as many people as possible to get involved and tell us what they think.

“It’s important to stress that we aren’t going to cut or reduce the amount of money we spend on urgent care services in Liverpool. This review is all about improving what we already have, and making it easier for patients in the future.”

“At the moment there are lots of different urgent care options to choose from, which we know can be confusing. We also want make sure that everyone has good access to urgent care services, regardless of where they live in the city, which we are aware is currently not always the case.”

Dr Fiona Lemmens, a Liverpool GP and Chair of NHS Liverpool Clinical Commissioning Group (CCG) said:

NHS urgent care is an area of healthcare that everyone will have used at different times in their lives, so we really want to hear as many people’s views and ideas as possible, as part of this review. 

“We want to understand more about people’s experiences of using, or working in, NHS urgent health care services across the city. We want people to tell us what works, and what doesn’t work, and about the quality of care they’ve received, in order to help us understand how to improve things in the future.

More updates about the urgent care review are available on Facebook at, or on Twitter at @liverpoolccg

To take the survey now, click here

Your comments

Comments are moderated in line with our social media code of conduct before they are published. Please be aware that, if published, your comments will appear on this page.