NHS Liverpool Clinical Commissioning Group (CCG) is asking people for their views on language services used in the NHS across Liverpool and Sefton – including interpreters, translated materials, and alternative format information.
Currently, each local NHS organisation is responsible for organising their own language services, but sometimes this has led to variations in quality of service and poor patient experience.
As part of improving care for patients who depend on language services, the local NHS is now looking at ways to introduce a more consistent approach to contracting arrangements across all health services in Liverpool and Sefton.
This includes the care provided in local hospitals, GP surgeries, GP out of hours, community healthcare, and mental health services.
To help inform planning, between now and the end of October 2020 the CCG is seeking the views of language service users, health professionals, community groups, and language service providers.
People can share their views by filling out a short online questionnaire or by requesting a paper version of the questionnaire by calling: (0151) 0151 247 6409, emailing: email@example.com, or texting: 07920 206 386.
These contact details can also be used to request this information in another language or format, if required.
In addition, the CCG will also be conducting some one-to-one conversations with a range of health professionals in GP practices and NHS Trusts to help supplement this information too.
They will also be working with local voluntary, community, faith and social enterprise partners to help gather the views of people across the city’s diverse communities.
Dr Monica Khuraijam, a local GP and part of NHS Liverpool CCG’s Governing Body explains:
“We want to introduce a more consistent approach to contracting arrangements for language services across the whole local health system, including local hospitals, GP surgeries, community healthcare, out of hours, and mental health services.
“To help us make sure that we get our language services right for all patients in the future, we really want to hear about people’s experiences of using them in the past – what worked well, and what could be much better?”
All of the information gathered will be used to help inform a new service specification for local NHS languages services, ahead of a tender/bid process which will run from December 2020 to March 2021.
For more information and updates about this, click here.
To take the patient survey now, go to: https://www.smartsurvey.co.uk/s/LanguageServicesUsers/.