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Still not too late to have a say on same day healthcare

28 Jan 2019

Urgent care includes services for physical and mental health problems ranging from pharmacies, GP practices, GP out of hours services, the NHS 111 phone line and website, walk-in centres, accident and emergency (A&E) departments, and the ambulance service (999).

The organisation, which plans and buys the majority of healthcare for Liverpool residents, has been out and about encouraging people to share their views as part of a city-wide review of ‘urgent care’ services since 15 November 2018.

More than 1800 people across the city have already given their views - and it’s still not too late to get involved. People have until 31 January 2019 to take part.

People can make their views heard now by filling in a questionnaire online at:

To request a paper version of the questionnaire by calling: (0151) 296 7537, emailing:, or texting: 07920 206 386. These contact details can also be used to request information in another language or format.

The information gathered will be used to help develop proposals for how urgent care services could look across the city in the future.

Dr Rosie Kaur, a Liverpool GP and Interim Clinical Lead for Primary and Urgent Care Services at NHS Liverpool CCG said:

“Over the past couple of months we’ve been out and about in communities across Liverpool, talking to people about their experiences of using our urgent care services – and would like to thank everyone who has taken part by sharing their views so far.

“From some of the conversations we’ve already been having with people at our engagement events we know that many residents feel that the current system is too confusing, and find it difficult to access the care they need at times as well.

“This review is our first step towards making sure that our local health services really meet the needs of local people, and we really want to encourage as many people as possible to get involved by giving us their views before the 31st January.

We want hear about what works, and what doesn’t work, and about the quality of care patients have received, in order to help us understand how we can best improve things in the future.”

More information and updates about the urgent care review are available at: or Facebook at: or on Twitter @liverpoolccg


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