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Update on the One to One Service

29 Jul 2019


One to One (North West) Ltd have announced that they are unable to continue with their contract to deliver caseloading model of community midwifery services following financial challenges, and will go into administration at 5.00pm on Wednesday 31st July 2019. 

One to One has been operating across eight CCGs in Cheshire and Merseyside, including Liverpool. There were 242 women from Liverpool using this service for their ante-natal and post-natal care at the time of their decision to close.

Wirral CCG, the lead commissioner, was notified of the decision on Monday 29th July.

Since then, our first priority has been to ensure that all those women registered with the One to One midwifery service can continue to access the support they need during their pregnancy.

We have been working closely with the wider NHS system to ensure a safe transition of all affected patients to alternative NHS providers. 

All women affected are being contacted directly (within 48 hours) by a dedicated team to make arrangements for the immediate transfer of their care to an alternative provider of their choice.

A dedicated patient helpline has also been set up for any patients with queries or concerns, and can be contacted on: 0151 604 7688/9 between 9.00am – 5.00pm, Monday to Friday. 

Patients are also being reassured that any urgent or emergency needs arising before a formal transfer of care will be provided by all local NHS providers.

Every effort is being made to respect the preferences and choices of women who were booked with One to One, however the priority has to be the safety of the women involved and their babies.  Around a third of the women booked with One to One had opted for a home-birth, and wherever possible this will still be supported through the other local NHS providers.

The contract to provide case loading midwifery led community services by One to One (North West) Limited has been in place since 2016 and the current contract is due to expire on 31st March 2020.

A re-procurement exercise had already been ongoing for a number of months before this announcement, which will ensure that a new provider is in place for this service from 1 April 2020.